Extensibility Center Updates for 25.05 Release

Introducing B2B System-to-System API Integration in the Extensibility Center

To meet the growing demand for custom workflows and integrations, we’ve expanded our extensibility capabilities by introducing B2B system-to-system APIs. This new feature empowers customers to enable their external clients or partners to directly access Simpplr APIs using secure, token-based authentication. You can find more information here.

What’s new in this?

Previously, Simpplr APIs were accessible only through user-level authentication, which required an individual user’s credentials and limited use cases to user-scoped access. With this update, we now support system-level authorization using Client ID and Client Secret, allowing external systems to interact with Simpplr APIs directly—without relying on end-user credentials.

How it works

• App admins can generate Client ID and Client Secret from the Simpplr’s Manage > Application menu.
• These credentials can be securely shared with third-party systems or clients.
• Systems authenticate using OAuth 2.0, and retrieve an access token to interact with Simpplr APIs.

Key benefits

Compared to user-level authentication:

• No dependency on user accounts: Eliminates the the dependency on user level authorization
• Non-interactive authentication: Ideal for background jobs, batch processes, or system triggers that don’t require user involvement.
• Improved security and governance: Credentials are tied to systems, not individuals, reducing the risk of access misuse due to employee turnover or permission drift.
• Consistent access control: System credentials provide predictable and stable access, unaffected by user role changes or deactivations.
  
  

Overall benefits:

• Seamless integration: External systems can fetch or push data in real time, enabling richer automation and workflows
• Customer control: Full visibility and control over credential generation and usage
• Scalable architecture: Well-suited for multi-tenant scenarios, partner integrations, and large-scale API consumption
• Reduced operational overhead: Simplifies integration management by introducing system level authorization

Note:

We are NOT removing the user level APIs. Our goal is to introduce both the user level and system level APIs for customers to use based on their need.