External search integrations

The External search functionality in Simpplr allows users to connect up to five external URL-based 3rd party apps to Simpplr and leverage the top global search to navigate to external results. The external results are not displayed within Simpplr, but accessed in a new browser tab with a single click from the Simpplr global search results page. 

If the user has previously visited and authenticated to the external system, the new tab will automatically log them in. However, they will be asked to log in on the first visit.

Note:

The External search feature is NOT accessible within the mobile application, even if it is configured within the application. The only exception to this is Confluence. If a Confluence url is tied to the integration, those results will appear on mobile. 

Simpplr does not store any of the search results.

Simpplr can connect to any 3rd party system and search it, as long as it is url based. For example, the following systems have been tried and tested to support this:

1. Salesforce
2. Confluence
3. Coveo (app in Salesforce)
4. Google Search
5. ServiceNow Knowledge Base
6. LinkedIn
   

   Note:

   These are just some examples. You can connect most 3rd party search services. Exceptions include Slack.

To configure a 3rd party search system to Simpplr, the App manager must:

1. Navigate to the menu and click Manage > Application. Click the Integrations tab and choose Search. Then input the name of the search provider, followed by the appropriate url. As the System admin or Application manager, you can edit the search provider name to display however you'd like. For example, instead of just saying "SharePoint", you can call it SharePoint external search, Google external search, Confluence external search, etc. See the list of common search providers below.
2. Once complete, click Save. Now your intranet users will see the 3rd party search provider when searching in Simpplr.
   

• Salesforce: https://simpplr.my.salesforce.com/_ui/search/ui/UnifiedSearchResults?str={{term}}
• Confluence: https://simpplr.atlassian.net/wiki/search?text={{term}}
• Google: https://www.google.com/search?q={{term}}
• Google Drive: https://drive.google.com/drive/u/0/search?q={{term}}
• LinkedIn: https://www.linkedin.com/search/results/all/?keywords={{term}}

Note:

Users may need to be logged into the external source if search results don't appear at first, or if the search source is not part of the org's SSO provider.