How do I grant Support access to my intranet?

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Overview

Granting access to the Support team can be done in just a few steps! Note an Application manager user must grant permissions from their user profile.

To grant permissions:

1. As the App manager, navigate to your user profile. Click My settings.
2. Click Delegation.
   
   
3. Choose the duration you want to allow Simpplr's support access to your environment. We recommend setting 1 week or 7 days to allow our team enough time to adequately handle the issue you're experiencing. Click Grant access.
   
4. You can always come back and change this duration or revoke access by clicking Revoke access.