How do I grant Support access to my intranet?

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Overview

Granting access to the Support team can be done in just a few steps! Note an application manager user must be the one to grant access on behalf of all intranet users. Standard users (non-app managers) cannot grant access from their own profiles.

To grant permissions:

1. As the app manager, navigate to Manage > Users. Find the user's profile who you'd like to grant access to. 
2. Click the three dots next to the user's name and click Grant support access.
3. Choose the duration you want to allow Simpplr's support access to your environment. We recommend setting 1 week or 7 days to allow our team enough time to adequately handle the issue you're experiencing. Click Grant access.
   
4. You can always come back and change this duration or revoke access by clicking Revoke access.