User status in Simpplr

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There are several statuses users can fall into within the application. The graph below will help explain whether users are taking up a license, included in People directories, and more based on their Simpplr status.

• Active - User has been provisioned and is activated after completing their first time login

  • SSO users are active by default when they are provisioned through just-in-time

  • SSO users are active by default when alternate login is disabled

  • Non-SSO users are in pending activation status by default and turn active post first-time login

• Pending activation - User has been provisioned but hasn't been activated yet. You can search for users in this status via Global search in the top navigation, or through the People tab search. If they're pending, their status will show at the top of their name.
  

  • If deskless is disabled, non-SSO users can be in pending activation status

  • If deskless is enabled, all users (SSO and non-SSO) will be in pending activation status

• Inactive - User has been deactivated and is no longer active. User won't be able to login

• Freeze - User is on long leave (ex: maternity). User won't be able to login

• Suspended - User has exhausted recovery login tries. User won't be able to login (Non-deskless flow only)

User status	License used	People directory	Search	Audience	Subscriptions/Site membership	Mentions	Notifications
Active	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Pending activation	Yes	Yes	Yes (In progress)	No	No	No	No
Inactive	No	No	No	No	No	No	No
Freeze	Yes	No	No	No	Yes	No	No
Suspended	Yes	No	No	No	Yes	No	No