User Statuses

When managing users in your intranet, it's crucial to understand what user statuses mean. There are 4 user statuses, are defined as such: 

  • Active - An active user is one who has a valid license and has full access to the intranet, enabling them to utilize all available features and functionalities.
    • The user has been provisioned and is activated after completing their first-time login
    • If your intranet uses SSO-only, all users become active upon provisioning
  • Pending activation - The user has been provisioned but has not yet been activated. Although this user has a license, they cannot access the intranet until they complete their registration.
  • Inactive - The user has been deactivated. They lose their license and, consequently, cannot log in or access the intranet. Inactive users do not take up a user license, even though they still appear on the user list.
  • Frozen - The user has a license but cannot log in and use the intranet.

How do changes in user status affect analytics? 

When an active user becomes inactive/frozen, the following items related to them are removed from analytics, but are retained if/when that user becomes active again:

  • Followers/following
  • Likes on content
  • Audiences/subscriptions
  • Site membership (both via subscription and manual adding)

 

 

 

 

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