User Statuses

When managing users in your intranet, it's crucial to understand what user statuses mean. There are 4 user statuses, are defined as such: 

• Active - An active user is one who has a valid license and has full access to the intranet, enabling them to utilize all available features and functionalities.
  • The user has been provisioned and is activated after completing their first-time login
  • If your intranet uses SSO-only, all users become active upon provisioning
• Pending activation - The user has been provisioned but has not yet been activated. Although this user has a license, they cannot access the intranet until they complete their registration.
• Inactive - The user has been deactivated. They lose their license and, consequently, cannot log in or access the intranet. Inactive users do not take up a user license, even though they still appear on the user list.
• Frozen - The user has a license but cannot log in and use the intranet.

How do changes in user status affect analytics? 

When an active user becomes inactive/frozen, the following items related to them are removed from analytics, but are retained if/when that user becomes active again:

• Followers/following
• Likes on content
• Audiences/subscriptions
• Site membership (both via subscription and manual adding)