Native messaging

Table of Contents

Overview

Key features

For app managers

For end users

Reporting

Search

Mentions

Save functionality

Notifications

FAQ

Overview

This article document provides a comprehensive overview of Simpplr's Native messaging feature.

Key features

For app managers

Enable Native messaging
App managers can enable the messaging feature for their organization through Manage application.

• Navigate to Manage application > Messaging > Enable Messaging.
• Configure organization-level permissions:
  • Who can create groups (Only app managers or everyone in the organization)
  • Group types (Public, Private, Announcement only)
  • File-sharing permissions

Moderation and reporting
Ensure a professional and secure communication environment with robust moderation tools.

• Review and manage reported messages with options to:
  • Ignore
  • Edit
  • Delete

Group management
Simplify group creation and maintenance with advanced management features:

• Group types:
  • Public: Open to all employees
  • Private: Invite-only
  • Announcement-only: Admin-posting restricted

Notifications

• Organization-wide settings:
  Configure default notification preferences for:
  • In-app notifications and push notifications
    

For end users

Messaging capabilities

• 1:1 messaging:
  Direct private messaging for focused conversations
• Group messaging:
  Join or create groups based on organizational needs

File sharing

• Share files from local storage if enabled
• Supported file types:
  Documents .pdf), Images (.png, .jpg), Compressed files (.zip)

Reporting functionality

Message reporting:
Users can report inappropriate messages to ensure a respectful and professional communication environment.

• How to report:
  • Click the three-dot menu on a message.
  • Select "Report message" and optionally add a reason for the report.
• Outcome:
  • • The report is sent to the group admin or app manager for review.

Search functionality

Message and file Search:
Locate specific messages, files, or mentions quickly across chats and groups.

• How to search:
  • Use the search bar.
  • Enter keywords and refine results with filters:
    • People
    • Message
    • Groups
    • Files

Mentions

@Mentions users and groups:
Stay informed by receiving notifications for mentions in 1:1 and group chats.

• How mentions work:
  • Mention users with @username
  • Mention groups with @groupname
• Notification behavior:
  • Mentions trigger:
    • In-app notifications
    • Push notifications (if enabled)
• Mentions tab:
  • View all mentions in one place under the Mentions, making it easy to track conversations and respond promptly

Save functionality

Save important messages:
Bookmark messages to revisit or reference later.

• How to save a message:
  • Click the three-dot menu on a message and select Save for later
• Access saved messages:
  • Open the Saved messages to view all your saved messages in one place

Notifications

Customizable notifications:
Tailor your notification preferences to stay informed without unnecessary distractions.

• Options:
  • Notify for:
    • All messages
    • Mentions and direct messages only
• Notification yypes:
  • In-app notifications
  • Push notifications
    

FAQ

Q: Who can use Native messaging?
A: Native messaging is available for all users once enabled by the app manager.

Q: Can app managers access private groups or DMs?
A: No, unless a message is flagged for moderation.

Q: What is the maximum file size for uploads?
A: Files up to 100 MB can be uploaded.

Q: Are messages encrypted?
A: Yes, all messages are end-to-end encrypted to ensure privacy.

Q: Can I control my notifications?
A: Yes, users can customize notification preferences by going to their notification preferences.

Q: What happens to messages if an employee is deactivated?
A: Deactivated users are automatically removed from all groups they were a part of. Their private messages remain intact and accessible to the recipients, preserving the chat history.

Q: Are there any restrictions on group sizes?
A: The maximum number of groups can not be more than 500. The limit ensures optimal performance and prevents group management challenges.
Q: What is the "All Company" group?
A: The ‘all company’ group is a default group created for every organization. By default, it includes all employees and serves as a central channel for organization-wide communication.

Q: Is there a ways to audit/export all message files for org security purposes? 

A: Yes. Contact Simpplr, and we will be able to provide you a CSV export of messages if needed. This action is not available in the Simpplr UI, and app managers must request our team to export the file for your org.

Extra features:

• Groups can be renamed to suit organizational preferences
• Announcement-only mode: Admins can restrict posting permissions to designated users, making it an announcement-only group

Private groups and DMs

Confidentiality:
App managers do not have access to private conversations (DMs or private groups) unless a message is flagged for moderation.

Flagged messages:
Only reported messages are accessible to designated admins for review.