Intranet User Perception Survey

Matthew Rawls

April 22, 2024 15:27

Below is a general example of a perception survey we've seen intranet managers send to their users. You're welcome to use it however you'd like. We also highly recommend checking out the Employee listening suite if your org isn't already using it! With the suite, you have access to hundreds of survey questions and themes, as well as a number of survey types like Pulse, All-purpose and Engagement surveys.

Learn more about Employee listening

Existing survey?

Do you have an intranet perception survey you’ve run previously? If so, you’ll want to carry over questions where appropriate so you can trend data and track improvements.

Profile data

Ideally key employee segmentation data can be included with the survey data you collect. This will allow you to segment your results and see how responses differ by region, department, etc.

We also recommend this survey not be anonymous. This will allow you to drill down to individual respondents if you want to speak with them directly based on their feedback.

Participation

For best response rates you can do any/all of the following:

Send at least one or two reminder emails.
Promote the survey on your Simpplr home carousel by creating a dedicated survey page that explains Why it’s important to get people’s feedback. Bonus: Include previous feedback and what actions were taken based on it.
Ask managers to encourage participation.

Email template

It’s been <X MONTHS> since we rolled out <INTRANET NAME>. <INTRANET NAME> is the place where all employees communicate, collaborate, and connect to improve customer service excellence, drive innovation, and become one company nationwide.

In order to track progress toward our vision, we will be sending user surveys <1 or 2x Per Year> to track your satisfaction and also gather feedback on adjustments you’d like to see within <INTRANET NAME>.

Your responses will be anonymous. [Only add if true.]

Please take the survey by <DEADLINE>.

To take the survey please go to <SURVEY LINK>. The survey should only take 5 minutes to complete.

Thank you,

Questionnaire

SURVEY TITLE: <INTRANET NAME> Feedback Survey

Thank you for participating! Your feedback will help us continue to improve <INTRANET NAME>.

The survey should only take 5 minutes to complete.

* = Required question

* Overall, how satisfied are you with <INTRANET NAME>.

[Scale: Extremely dissatisfied / Dissatisfied / Neither satisfied nor dissatisfied / Satisfied / Extremely satisfied]

* <INTRANET NAME> helps me find the information I need to do my job.