Do Not Disturb and Working Hours Setup

Table of Contents

Overview

App manager setup

End user modification

Exclusion list

Overview

The Do not disturb (DND) feature helps organizations manage notifications outside working hours for compliance and user well-being.

With this feature, we've introduced a few new key functionalities:

• Admin & user controls: Admins set default work hours; users can override if allowed
• Time zone aware: Settings apply based on the user’s local time
• Notification handling:
  • Non-essential notifications are suppressed outside working hours
  • In-app, newsletter, and alert notifications remain unaffected
  • Critical system alerts (password resets, account recovery) are always delivered

How are notifications handled with Do not disturb enabled? 

Notification type (click here to see definitions for each notification type on Simpplr)	Behavior outside working hours
Regular notifications	Suppressed
In-app notifications	Always delivered
Alerts, newsletters, and surveys	Always delivered
Critical system alerts (e.g., password resets, account recovery)	Always delivered

App manager setup

From Manage > Application > Defaults > Notifications, you'll see a Do not disturb menu. 

End user modification

If the app manager chooses to allow end users to control their own working hours, a new menu will appear in the My settings menu under Notifications labelled Do not disturb. Here, users will be able to control their own working days and hours.

All work hours set here will comply with the individual user's timezone as set in their profile.

Exclusion list

The following notifications will not be applicable to Do not disturb, and users will continue receiving them regardless of the DND settings.

Notification type	Notification channels
User reset password notification	Email
User recover multi-factor authentication notification	Email
Request for reset password OTP	Email, SMS
Welcome email to new users	Email, SMS
Welcome email for users with Single Sign-On	Email
Welcome email event notification	Email
Notification for mobile app download	Email
Help and feedback notification	Email
Notification for integration token expiry	Email
Notification when license is exhausted	Email
Bulk notification for license exhaustion	Email
Notification for user account suspension	Email
Status update for user synchronization and provisioning	Email
Email notification for SFTP credentials	Email
Email notification for SFTP private key	Email
Status update for SFTP user synchronization and provisioning	Email
Status update for audience CSV job	Email
Bulk upload topic notification	Email
Notification for historical data ingestion	Email
Sync status for bulk people onboarding	Email
Email delivery test	Email
Notification for redemption code	Email
Newsletter	Email, Mobile Push
Surveys	Email, Mobile Push
Alerts	Email, SMS, Mobile Push, Browser

Notification type	Behavior outside working hours
Regular notifications	Suppressed
In-app notifications	Always delivered
Alerts, newsletters, and surveys	Always delivered
Critical system alerts (e.g., password resets, account recovery)	Always delivered