App Management: Defaults (Notifications)

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App managers can control notification settings for users by navigating from the user profile image to Manage > Manage application > Defaults. It's worth noting however that every End user will also be able to control their own notification preferences from their user profile in the My settings > Notifications menu.

Table of Contents

Notification channels

Types of notifications

Home feed

Email notification frequency settings

Custom content notifications

Note:

To apply new default settings to all existing users, click on the text Overwrite notification settings for all users at the bottom of the page. Users are able to manually change their own notification settings at any time. 

Notification channels

Here you can set the default notifications for all users. Simpplr allows App managers to control notifications from multiple channels, including email, browser, mobile, and SMS (text messaging). Note that some types of notifications are not applicable to every source. For example, app management notifications are only applicable from the Email source.

Note:

For SMS/text notifications, a user must have their mobile number included in their user syncing data. That mobile number must also have a country code for users in the UK and Canada.

Email notification frequency

In the email section, you can choose how frequently you want to send notifications to your users by default. Users can manually change this in their own settings at any time. However, there are some email notifications that are always sent immediately, including password setup emails, updates and new responses to event invites, RSVP confirmations and scheduler errors. The user does not have control over how often these are sent. 

Daily emails are send every day between 6:00 and 6:30 pm as per the user's local time zone.

 

Types of notifications

Org communications

Must reads: A must read notification notifies site members and followers of when a Site owner, manager, or Content manager makes a piece of content must read. Application managers can generate global must reads on public sites with global audience subscriptions, like a Corporate Communications or Global Human Resources site.

Profile & expertise

Note:

These notifications are not applicable to SMS.

Expertise: Expertise are searchable meta tags associated with your profile. Expertise notifications are generated at the individual profile level. An Expertise notification is generated any time any user adds expertise to your profile, and lets you know you have a new expertise endorsement.

Feed

Replies to my posts or comments: Users can engage with content you post, either by replying, liking, sharing or following the post. Replies to my posts or comments notifications are generated at the individual comment or feed post level. A Replies to my posts or comments notification is generated any time any user replies to your Content comment or feed post.

Replies after you: Users can engage with content you post, either by replying, liking, sharing or following the post. Other users who also have access to the comment or feed post made, may respond or reply to that comment or feed post after you. Replies after you notifications are generated at the individual comment or feed post level. A Replies after your notification is generated any time any user replies to after your Content comment or feed post.

Replies to a post you liked: Users can engage with content you post, either by replying, liking, sharing or following the post. A Replies to a post you liked notification is generated when a user replies to a feed or content comment that you clicked the like button on.

Likes your post, reply or comment: Users can engage with content you post, either by replying, liking, sharing or following the post. A Likes your post, reply or comment notification is generated when a user engages with your post or reply.

Mentions or posts to you: Comments made on content and posts made to the feed exist as their own little pieces of content. Users can @mention each other in the body of their feed post or content comment. This type of notification is triggered anytime a user @mentions you, either in a feed post comment or by sharing you on a post directly.

Sites

Note:

These notifications are not applicable to SMS.

Membership requests: Public and Private sites allow users to request access and membership. A Membership request notification is generated when the target site’s management team has either approved or denied your membership request.

Content

Content notifications: By default, content on Simpplr (pages, events and albums) allows users to engage. They can like, comment, favorite, or share that content. A Content notification will be generated any time a user engages with content you authored or you have engaged with yourself.

Knowledge content validation: Content, when marked as knowledge, will fall into our auto-governance process. A Knowledge content validation notification will be generated when your content hits its auto-governance trigger date and requires validation.

Knowledge content expiration: Content, when marked as knowledge falls into our auto-governance process. When a content item reaches the end of its validation window it will automatically unpublish. A Knowledge content expiration notification will be generated when your content hits its unpublish deadline and has automatically unpublished.

Comments on my content: Content can be enabled to have comments posted at the bottom of the content itself. A Comments on my content notification will be generated any time a user comments on content you created, or content that you have chosen to be notified about.

Likes or shares on my content: Likes and shares are two engagement options that are always available. A Likes or shares on my content notification is generated any time a user likes or shares an item of content for which you are the listed author.

Content submissions: End users may submit content for publication to a site. That content submission must be approved by a member of the site management team: Site owner, Site managers, or Content managers. A notification is generated when the Site management team has taken action, either approving or rejecting your content submission.

Feedback: All content, including pages, events and albums have flags at the bottom that allow users to submit feedback. This feedback will be accessible by the Site management team and the author. A Feedback notification will be generated when a new feedback message has been submitted.

Events

Note:

These notifications are not applicable to SMS.

Updates and invites to events: Events are one of the three types of content. They can be meetings, anniversaries, deadlines, parties and so much more. The author and other authorized organizers can make updates to the event at any time. An Updates and invites to events notification is generated when the author or an event organizer makes changes to an event, the notification will go to the author, any organizers, and anyone who has RSVP'd for the event. An Updates and invites to events notification would also be generated for End users when the author or an event organizer invites End users to that event.

RSVP confirmation: An RSVP confirmation notification is generated when a user successfully RSVPs to an event.

New responses to events: A New responses to events notification is generated when a user successfully RSVPs for an event you created or are an organizer on.

Site management

Note:

These notifications are not applicable to SMS.

Membership requests: Public and Private sites allow users to request access and membership. A Membership requests notification is generated when a membership request is submitted to a site where you are Site owner or manager.

Content submissions: End users may submit content for publication to a site. That content submission must be approved by a member of the site management team: Site owner, Site managers or Content managers. A notification is generated when an End user submits content for approval.

Subscriptions: Subscriptions are what we use to automatically make certain groups of our population (or audiences) members of a given site. Application managers, Site owners and Site managers can adjust the subscription settings from the Manage site menus. A Subscriptions notification is generated any time another user makes a change to private site subscription settings and when an approval of the change may be necessary.

App management

Note:

These notifications are not applicable to Browser, Mobile, or SMS.

Subscriptions: Subscriptions are what we use to automatically make certain groups of our population (or audiences) members of a given site. Application managers can adjust subscription settings from the Subscriptions menu, and from the manage site menus they have access to. A Subscriptions notification is generated when a member of the site management team approves or rejects a change to a private site subscription settings made by App managers.

Actionable notifications (all public sites): Sites generate a few actionable notifications: membership requests and content submissions. Site owners, Site managers and Content managers will receive applicable notifications when these items are submitted which will require an approval or rejection. When enabled, Actionable notifications (all public sites) allows App managers to receive the same notification. An Actionable notifications (all public sites) notification will be generated any time there is a membership request or content submission to a public site.

Content feedback (public sites): Every item of content (pages, events and albums) has a flag at the bottom of the item that allows users to submit feedback. This feedback will be accessible by the Site management team, and the author and will generate a notification to that team. When enabled, Content feedback (public sites) allows App managers to receive the same notification. A Content feedback (public sites) notification will be generated any time there is a feedback submission to a public site.

Content notifications (all public sites): Content notifications include: Content notifications, Knowledge content validation, Knowledge content expiration, Comments on my content, Likes or shares on my content, Content submissions, and feedback. Content notifications (all public sites) allow App managers to receive these notifications for all public sites.

Email notification frequency

Here you can designate the frequency of all default email notifications. Note that some email notifications are always sent immediately, and cannot be controlled. These include:

• Must reads
• Updates and invites to events
• RSVP confirmations
• Password setup for users
• System error emails

Newsletters

Only applicable to Mobile, App managers can check whether they want to enable mobile push notifications for new newsletters being published. End users can configure their own settings for newsletter mobile notifications if this option is checked. 

Home feed 

The home feed configuration allows you (App manager) to choose the default feed filtering for all users. This includes filtering based on posts the user follows or all posts, as well as how the feed is sorted for users; either by post date or most recent activity. 

Note this only changes the default settings. Users can still change the feed filter and feed sort choices based on their preference.

Email notification frequency settings

Notification category	Name of notification	Description		When a user has opted for 'Summarize daily' the notification may be sent immediately, only as Summarized Daily digest or both	Additional comments
Org communications	Must reads	Get notified if important content is marked as must-read and requires confirmation that you have read it		Only Summarized Daily	This also does not send an immediate email
	Surveys	Get notified when a new survey is available to participate in		Immediately
	Alerts	Get notified if an alert is published which applies to you		Immediately
Profile & expertise	Follows	Get notified if someone starts following you		Only Summarized Daily
	Expertise	Get notified if someone adds a new expertise to your profile or endorses you for a new expertise		Only Summarized Daily
Feed	Replies to my posts or comments	Get notified if someone replies directly to a post you've made in the feed or a comment you've made on some content		Only Summarized Daily
	Replies after you	Get notified if someone replies after you to the same feed post or comment		Only Summarized Daily
	Replies to a post you liked	Get notified if someone replies on a feed post or comment that you have liked		Only Summarized Daily
	Likes your post, reply or comment	Get notified if someone likes a feed post, comment or reply that you've written		Only Summarized Daily
	Shares your post	Get notified if someone shares your feed post		Only Summarized Daily
	Mentions or posts to you	Get notified if someone @mentions you in a feed post, comment or reply or posts directly to you		Only Summarized Daily
Sites	Membership requests	Get notified if a request you made to join a site has been approved		Only Summarized Daily
Content	Content notifications	Get notified if an important message has been added to content in a site that you follow		Only Summarized Daily
	Knowledge content validation	Knowledge content requires validation periodically to ensure content remains correct. These are notifications for when content you manage requires that you review and validate to remain published		Only Summarized Daily
	Knowledge content expiration	Knowledge content requires validation periodically to ensure content remains correct. These are notifications for when content you manage has been unpublished due to expired validation.		Only Summarized Daily
	Comments on my content	Get notified if someone comments directly on content that you authored or have notifications enabled for		Only Summarized Daily
	Questions on my content	Get notified if someone asks question directly on content that you authored or have notifications enabled for		Only Summarized Daily
	New answers in questions on my content	Get notified if someone answers a question asked directly on content that you authored or have notifications enabled for		Only Summarized Daily
	Likes or shares on my content	Get notified if someone likes or shares content that you authored or have notifications enabled for		Only Summarized Daily
	Content submissions	Get notified if content you have submitted is either approved or rejected		Only Summarized Daily
	Feedback	Get notified if a user gave feedback on content that you authored or have notifications enabled for		Only Summarized Daily
Events	Updates and invites to events	Get notified if you are invited to an event, or if an event you organize or attend is updated. (This notification is always sent immediately)		Immediately
	RSVP confirmation	Receive a confirmation email if you successfully RSVP’d to an event. (This notification is always sent immediately)		Immediately
	New responses to events	Get notified if an event you organize receives new responses. (This notification is always summarized daily)		Only Summarized Daily	Author is not receiving this email immediately, but the user who has responded is
Questions	New questions	Get notified if someone asks question in a site that I am member of		Only Summarized Daily
	Mentions to you in a question	Get notified if someone @mentions you in a question		Only Summarized Daily
	Mentions to you in an answer	Get notified if someone @mentions you in an answer		Only Summarized Daily
	Votes for your answer	Get notified if someone votes for an answer you created		Only Summarized Daily
	Approval on your answer	Get notified if an answer you created has been approved		Only Summarized Daily
	New answers to your question	Get notified if someone creates a new answer to a question you created		Only Summarized Daily
	New approved answer to your question	Get notified if a question you created or its reference question has an approved answer		Only Summarized Daily
	Your question marked as duplicate	Get notified if a question you created is marked as duplicate to another question		Only Summarized Daily
Site management	Membership requests	Get notified if a user requests access to a site that you manage		Only Summarized Daily
	Content submissions	Get notified if a user submits content to a site that you manage		Only Summarized Daily
	Subscriptions	Get notified if a subscription is created for a private site that you manage which requires approval		Only Summarized Daily
App management	Subscriptions	Get notified if a subscription you created for a private site is approved or rejected		Only Summarized Daily
	Actionable notifications (all public sites)	Get notified about all actionable events occurring in public sites (if enabled, in-app notifications will be sent as well as emails)		Only Summarized Daily
	Content feedback (public sites)	Get notified about all "Not useful" feedback provided in public sites (if enabled, in-app notifications will be sent as well as emails)		Only Summarized Daily
	Content notifications (all public sites)	Get notified about all content notifications being sent in public sites (if enabled, in-app notifications will be sent as well as emails)		Only Summarized Daily

Custom content notifications

You can send customized messages for in-app and push notifications, allowing for increased messaging of importance about notifications and leading to better engagement on the platform.

What does it solve?

• Customization of messages in content notifications

• Lack of attention-grabbing headlines in notifications to help increase engagement

How does it work?

When we explicitly send notifications for content via the promotion modal or the "send notification" option in content details page, we can now customize the message for in-app and mobile push notifications.

Users will also be able to see the default message in the send notification modal and then can decide if there is a need to customize.

1. From the Content details screen, when writing or editing your content, click the ellipsis (...) > Send notification.
2. Input your custom message in the Default message... field, or leave the message as the default text.
   

Similarly, after clicking Publish on your content, when the "Promote" modal opens, choose Send notification. Input the custom text you'd like for email, in-app and mobile notifications.